Healthcare Associates in Medicine Healthcare Associates in Medicine

Communications Center Specialist (Medical)

Staten Island, New YorkFull-time
About the Job
Healthcare Associates in Medicine, PC is seeking a Communication Center Specialist to join our team.

Job Summary:
The Communication Center Specialist will work as part of the Call Center team for our large, multi-specialty physician practice, handling a consistently high volume of phone calls, primarily patient appointment requests, as well as inquiries from physicians, pharmacies and others. The ideal candidate enjoys working in a fast-paced environment and is passionate about helping people. Typically, the Communication Center Specialist is the first point of contact a patient has with our practice, so the friendly and efficient patient service you provide is vital.

This full-time position offers medical, dental and vision benefits, PTO, 401K, as well as employee appreciation initiatives. Daily work schedule is Monday through Friday from 9 am to 5 pm. EOE.

Responsibilities (include but are not limited to):
  • Scheduling a large volume of appointments for multiple physicians.
  • Facilitates and manages incoming phone calls, routing to appropriate departments.
  • Obtains current patient information from established and new patients.
  • Treats all team members and patients in a professional and respectful manner at all times.

Requirements:
  • 2 years of experience in a busy office environment.
  • Demonstrates a positive work ethic and attitude.
  • Consistently strives to provide excellent customer service.
  • Ability to take initiative and problem solve, as well as to remain professional under pressure.
  • Speaks clearly and has good listening skills.  Spanish speaking a plus.
  • Basic understanding of medical terminology; medical office experience or heavy phone experience a plus.
  • Computer-literate.
  • High School Diploma or GED preferred.
About Healthcare Associates in Medicine

For over a decade, we at Healthcare Associates in Medicine, P.C. have provided the best and most comprehensive care for New Yorkers in Staten Island and Brooklyn. While our offices and staff have changed over the years, our commitment to our patients has not. It is this commitment that has both sustained our longevity while helping to develop a strong reputation as a top health care provider.